FAQ
MISSION:
Our raison d’être is to help patrons find peace at home, affect change surrounding mental health and to make social impact by using art aesthetics to encourage our partners, to engage in mindfulness for the higher purpose of refining the soul and opening up new pathways in the mind!
WORLD CLASS SUPPORT:
Exceptional, human support matters to us. Our warm & friendly support staff are committed to helping you solve any problems you may encounter along the way with a meticulous attention to detail. We exist for you!
SHIPPING FAQ:
We offer free, tracked, international shipping, all over the world, on all print designs. There is no minimum spend. Orders are dispatched globally on the very same day of the order, on orders received before 9pm (GMT). All orders are normally delivered within 2-5 business days.
RETURNS AND REFUNDS POLICY:
For product defects / damages due to shipping, we offer hassle-free returns within 30 days of your order being marked received.
- Return items must be in original condition, unused with labels / tags attached.
- Defected / damaged items must have photos e-mailed to VIP customer support for further inspections.
Please contact us at info@huedra.com immediately within 30 days of receiving your order for returns / refunds. Your support contact will provide information and further instructions upon request. Please note that shipping costs on returns are at the customers discretion. We apologise for any inconvenience, but we do not offer exchanges for any other reason at this time. In the rare case of a print arriving damaged on route from mishandling during the delivery journey, we will replace it free of charge, no questions asked.
FURTHER CUSTOMISATION:
Love our prints but want to make a small change or make it more personalised, individual, unique? Our in house design team at Haus of 3hilosophy can modify your print at no extra charge. Please contact us in advance to let us know what you would like modified. 😎
PRIVACY POLICY:
We do not collect data from our clients (other than what is provided to us at checkout). Your privacy is very important to us. Under no circumstance do we share our customer data with anyone else. Ever!
BECOME A HUEDRA AMBASSADOR:
Love rocking Huedra? Apply to be a brand ambassador and join our team! It's as easy as getting a custom coupon code to share & make a commission. Email info@huedra.com to get started! (>‿◠)
WHOLESALE OPPORTUNITIES:
For questions on wholesale or collaborations please email us at info@huedra.com